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Hosted IP Telephony

Stay in touch with Cerberus Horizon

IP telephony has transformed how organisations can use voice communications. By allowing phone calls to and from anywhere where you can get connected to the Internet, the old constraints of location and equipment have become a thing of the past.

Cerberus provides the fully hosted Horizon IP Telephony platform, , for suitable for businesses of all sizes. All you need is a handset or even a softphone on your computer, and an Internet connection and you can be connected to your company phone system. Whether in the office, at home or mobile, connectivity you can make and receive calls wherever and whenever you need to. Clients, partners and colleagues will never need to try multiple numbers for various locations.

Users are connected to the phone system using a data connection only, just like your email or web browsing. Internal calls a free while calls to the public phone network use highly resilient low-cost connections from the hosted system to the rest of the world.

Find out more about Cerberus Horizon here

Easy management without the IT team

Using Horizon, your organisation can control and manage your whole phone system, including users, numbers, voicemail, hunt groups and auto-attendants all via a user-friendly web control panel. Users can even manage their own settings if they need to make changes.

Low cost set-up and simple monthly per-user billing

As a fully hosted system, Horizon does not require anything at your site other than the phones you will use to access the system. It also has very low set-up costs and most charges are on a simple per-user-per-month basis so you can quickly scale up and down as your business requirements change.

Every user gets these and many other great features included in their monthly subscription:

  • Hunt Groups for distributing and allocating calls across your team
  • Never miss a call with One Number Anywhere and Sequential Ringing
  • Conference Call for convenient collaboration with colleagues
  • Keep track of important calls with Call Notify by Email
  • Hold a call and pick it up on another phone with Call Park

For more advanced deployments, you optionally also use these call centre features

  • Provide callers with menu options for call routing using Auto Attendant
  • Use Call Recording for audit trails, compliance or training purposes

With Cerberus Horizon you also gain all the cost benefits of IP Telephony including free site-to-site calls (even across international boundaries) and cheaper call rates to normal public national and international destinations.

Business Continuity

One of the great hidden benefits of a hosted PBX service is the ability to work seamlessly through disruption at your office. Unexpected events such as snow, floods or strikes won’t disrupt your business. Because Horizon sits in the “cloud”, the service provides business continuity features that allow your organisation to carry on making and taking calls. Any user that has an Internet connection at home can get online quickly and easily.

Attractive Business-Grade Handsets

To complement the excellent features of the Horizon IP Telephony platform, you can choose from a range of stylish and intuitive handsets from the leading vendors. Horizon supports most Cisco SPA500 series handsets and the Polycom Soundpoint IP range, as well as terminal adapters for legacy analogue applications and conference phone units.

And for users that prefer to work from their PC or laptop, the Horizon Softphone client allows you to make and receive using a standard audio headset on your computer.

Advanced Call Reporting and Monitoring using Akixi

For organisations that need powerful reporting on call handling as well real-time wall-board visibility of call queues for contact centre environments, Cerberus Horizon integrates seamlessly with the Akixi hosted call reporting suite.

To discuss your requirements and for further information, please contact our sales team on 0845 257 1333 or via email at sales@cerberusnetworks.co.uk.

You can send us any enquiries via this form, request a call back or contact us on 0845 257 1333.
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